On‑Site English‑Speaking Customer Support Agent (Lahore)

About the role

The Agent Back Support position is a full‑time, on‑site role in Lahore for English‑speaking candidates. You will handle customer inquiries and support requests across phone, email and chat, ensuring accurate and prompt resolution.

Key responsibilities

• Handle customer inquiries and support requests via phone, email and chat.
• Troubleshoot basic technical or account‑related problems and provide clear information.
• Document interactions and escalate complex cases to senior teams.
• Collaborate with colleagues to improve processes and maintain high customer‑satisfaction levels.
• Adhere to company policies and support procedures while meeting performance targets.

Required profile

• Strong customer‑support and satisfaction skills.
• Ability to provide basic technical support following step‑by‑step guides.
• Solid analytical skills to assess problems and propose solutions.
• Excellent verbal and written communication in English.
• Previous experience in a contact‑center or customer‑service environment (preferred).
• Comfort working on‑site in a fast‑paced environment with rotating shifts.
• Proficiency with common computer applications and CRM/support tools.
• High school diploma or equivalent; further education in business, IT or communication is a plus.