Operations Assistant

About the role

The Operations Assistant is a full‑time, on‑site position in Islamabad supporting day‑to‑day operational activities for Startup Business Bureau. The role ensures internal workflows run smoothly and client‑facing processes are delivered on schedule.

Key responsibilities

• Coordinate internal workflows, maintain documentation, and manage calendars.
• Track project milestones, prepare reports, and support communication between teams and clients.
• Handle routine customer‑service inquiries, update records in company systems, and provide administrative support for consulting and visa‑related projects.
• Collaborate with operations management to identify process improvements and maintain consistent service quality.

Required profile

• Strong operations and workflow management abilities.
• Solid analytical skills for data review and performance tracking.
• Effective communication and customer‑service skills.
• Proficiency with office productivity tools such as spreadsheets, presentation software, CRM or project‑management systems.
• Ability to work on‑site in Islamabad, manage multiple tasks and prioritize in a fast‑paced environment.
• Attention to detail, strong organizational capabilities, and relevant education in business or management; prior operations or administrative experience preferred.

Required skills

• Spreadsheets
• Presentation software
• CRM systems
• Project‑management tools