Operations Associate – TikTok Shop

About the role

You will manage day‑to‑day Fulfilled by TikTok (FBT) operations for multiple seller centres, supporting high‑growth beauty and consumer brands across the UK, US and EU. The role combines inventory monitoring, replenishment planning and close collaboration with account managers to keep brands running smoothly.

Key responsibilities

• Own daily FBT operations across several Seller Centers.
• Monitor inventory levels and assist with replenishment forecasting to avoid stock‑outs or overstock.
• Book and track inbound replenishments.
• Watch Seller Center health, operational alerts, warnings and policy violations.
• Support product detail page (PDP) optimisation, respond to customer messages and manage reviews.
• Raise and follow up on TikTok Shop support tickets and operational escalations.
• Work closely with Account Managers to maintain brand operational health.

Required profile

• Experience in marketplace, supply chain, inventory or operations.
• Strong attention to detail and confidence working with numbers and data.
• Highly organised and comfortable managing repetitive operational processes.
• Excellent written English and clear communication skills.
• Available full‑time Monday‑Friday, aligned with UK working hours.
• TikTok Shop or FBT experience is a plus.

Required skills

What we offer

• Hands‑on experience managing TikTok Shop operations across UK, US and EU brands.
• Clear progression as the agency and operations team scale.
• Ownership of a specialist area within a fast‑growing social commerce business.
• Collaborative environment working closely with Account Managers and the wider operations team.
• Location in Pakistan with optional weekly in‑person collaboration in Lahore.