Parts Advisor (Remote)

About the role

SAAZ Auto Spare Parts Trading (FZC) is a specialist delivery-only supplier of European car spare parts serving customers across Dubai and Sharjah, offering genuine, OEM, aftermarket and tested used parts for brands such as Mercedes-Benz, BMW, Audi, Porsche, Jaguar, Land Rover, Range Rover, Bentley, Rolls-Royce and Maserati. It is hiring a full-time remote Parts Advisor to support customers and dealers with accurate identification and supply of automotive spare parts.

Key responsibilities

• Respond to customer inquiries and advise customers on suitable parts and alternatives
• Verify part compatibility using catalogs and systems
• Prepare quotations and coordinate orders with the logistics and warehouse teams
• Maintain up-to-date knowledge of product ranges and ensure correct inventory information
• Handle follow-up communication and resolve issues related to parts availability or delivery

Required profile

• Customer service and dealer management skills, with strong written and verbal English communication
• Inventory control skills to track stock levels and verify availability
• Knowledge of European automotive brands and spare parts; prior experience as a Parts Advisor or in auto parts sales is highly beneficial
• Ability to work remotely full-time, manage time effectively and use digital tools and catalogs
• Attention to detail, problem-solving ability and a customer-focused mindset
• Relevant technical or automotive qualification, or equivalent work experience in the auto parts or automotive industry