People Operations & Learning Specialist

About the role

QALAM, a youth-focused initiative that runs training, learning and development programmes and is growing toward registration as a non-profit organization, is hiring a People Operations & Learning Specialist. The role manages the complete learning ecosystem of the organization, including training records, batches, recruitment and HR processes, trainers and participants, and systems that support organizational growth. It is a full-time, on-site position based in Pakistan (managing the US market).

Key responsibilities

• Maintain complete records of all training programmes and batches, tracking schedules, start and end dates, attendance and participant progress.
• Maintain accurate headcount and participant databases for each batch and coordinate with trainers before, during and after sessions.
• Document training materials, reports and evaluations, and prepare monthly and quarterly learning reports for management.
• Support recruitment, onboarding and employee documentation, maintain HR files, and assist in developing HR policies and SOPs.
• Coordinate performance reviews and employee development plans, and support volunteer and intern management where required.
• Develop systems and processes for efficient programme management, coordinate with NGO partners, schools and stakeholders, and keep training calendars and organizational databases up to date.

Required profile

• Bachelor's degree in Human Resources, Business Administration, Education, Social Sciences or a related field.
• 2-4 years of experience in HR, Learning & Development, training coordination or NGO/NPO operations.
• Experience with NGOs, educational institutes or training organizations is preferred.
• Preferred: experience with youth development or education programmes, familiarity with NGO reporting and project management, and ability to work independently.

Required skills

• Strong organizational and documentation skills.
• Excellent communication and interpersonal skills.
• Knowledge of HR practices and Learning & Development processes.
• Proficiency in Microsoft Excel, Google Sheets, Microsoft Office and Google Workspace.
• Strong reporting and data management skills.