POS Operations Specialist

About the role

360 Xcel engineers and integrates technology systems for modern commerce and industry, covering point-of-sale, energy infrastructure, artificial intelligence, robotics and full-stack systems integration. The POS Operations Specialist is an on-site role based in Karachi, focused on supporting and managing point-of-sale systems in active commercial environments such as retailers, restaurants and warehouses. The specialist monitors daily POS performance, troubleshoots technical and operational issues and coordinates with internal teams and external partners to keep systems stable and reliable.

Key responsibilities

• Monitor daily POS performance and troubleshoot technical and operational issues
• Assist with POS deployments and upgrades, and test and validate new configurations
• Document processes, incidents and resolutions
• Train end users on POS functionality and best practices
• Provide timely support during business hours and peak periods
• Contribute feedback to improve workflows and integration with other systems
• Maintain strong relationships with stakeholders and respond quickly to operational needs

Required profile

• Experience with POS systems operations, configuration and basic troubleshooting in retail, restaurant or similar environments
• Ability to analyse operational issues, document findings and follow structured procedures for resolution and escalation
• Strong communication and collaboration skills with technical teams, vendors and on-site staff
• Comfortable working in live, high-demand environments with attention to detail
• Prior experience in technology deployment, field support or operations in commerce, facilities or industrial settings is an advantage
• Relevant education or training in information technology, engineering or a related field, or equivalent practical experience

Required skills

• Basic understanding of IT infrastructure concepts (networks, peripherals, hardware/software interactions) is beneficial
• POS system operation and troubleshooting