Project Technical Support

About the role

The Project Technical Support professional will manage key projects across the region, coordinating with headquarters R&D to ensure successful delivery. The role involves on‑site and remote technical work, customer training, and continuous feedback to improve products and processes.

Key responsibilities

• Develop and execute project delivery plans, coordinating R&D resources for pre‑delivery preparation.
• Perform technical configuration, debugging, installation and commissioning for SMB and larger projects, ensuring on‑time, quality delivery.
• Provide technical training and product usage guidance to customers.
• Respond quickly to technical queries, conduct troubleshooting, and coordinate with product teams to resolve complex issues.
• Collect customer feedback and market information, reporting project progress and improvement suggestions.
• Document project processes, organize materials, and produce summary reports after completion.
• Participate in project acceptance, present outcomes, and ensure successful hand‑over.

Required profile

• Bachelor's degree or higher in Computer Science, Electronics, Communication or related field; English is the working language.
• Minimum 1 year of project delivery experience, preferably in security, ICT or communication industries.
• Strong documentation, communication and service orientation, with meticulous and hardworking attitude.
• Ability to prepare technical documents and deliver on‑site presentations.

Required skills

• Familiarity with security products.
• Knowledge of network technology and related configurations.