Recovery Executive

About the role

The Recovery Executive ensures that collections are made on due installments within the specified timelines. The role also covers answering customer queries received through various channels and updating customers' payment records in the CRM. The position is based in Gulberg, Lahore.

Key responsibilities

• Keep track of due installments on a monthly basis and ensure payments are made in a timely manner.
• Ensure that the assigned monthly recovery targets are achieved regularly.
• Maintain contact with customers by calls, SMS, WhatsApp and email.
• Work closely with Finance to verify transactions and issue developer's receipts to customers.
• Update account statements regularly and share them with relevant customers.
• Monitor defaults at unit level and send reminder letters and legal notices.
• Share construction updates with customers regularly via email and WhatsApp.
• Hold physical meetings with customers at the developer's office as needed.

Required profile

• Minimum Bachelor's degree in Business.
• Fresh graduates to 2 years of experience.
• English language proficiency is a must.

Required skills

• Microsoft Office Suite
• Email and internet use