Remote Front Desk Administrator / Client Care Coordinator

About the role

The Calm Planet is seeking a reliable Remote Front Desk Administrator / Client Care Coordinator to be the first point of contact for U.S.-based clients. Working from Pakistan, you will handle phone calls, emails and appointment scheduling during Eastern Time business hours.

Key responsibilities

• Answer incoming calls and respond to emails promptly between 9 AM‑5 PM ET, Monday‑Friday.
• Schedule, reschedule and confirm client appointments, and conduct check‑ins as directed.
• Maintain an accurate appointment calendar and share updates with the founder or relevant team members.
• Record basic details of calls, emails and client interactions while preserving confidentiality.
• Provide a warm, professional and empathetic experience for all client inquiries.

Required profile

• Available full‑time during 9 AM‑5 PM ET, Monday‑Friday.
• Excellent spoken and written English with a clear, preferably American‑style accent.
• Highly reliable, punctual and detail‑oriented.
• Comfortable working independently and following instructions.
• Prior experience in reception, virtual assistance or client support is preferred.

Required skills

• Proficiency with email platforms.
• Experience using online calendar tools.
• Familiarity with Google Workspace.
• Familiarity with Microsoft Office.
• Basic phone system operation.