Remote Operations Team Member – Customer Service

About the role

Join Octo Logistics as a Remote Operations Team Member and deliver professional customer service from the comfort of your home. You will interact with customers via telephone, email and live chat, representing the company and ensuring issues are resolved efficiently.

Key responsibilities

• Provide high‑quality customer support through phone, email and live chat.
• Collaborate with the operations team to troubleshoot and resolve client issues.
• Accurately update customer records and internal systems.
• Follow Standard Operating Procedures and company documentation precisely.
• Complete initial training and ongoing development requirements.
• Work fixed‑hour, rotating shifts while maintaining a quiet, equipped workspace.

Required profile

• Excellent spoken and written English with strong grammar.
• Professional telephone manner and confident communication style.
• Strong problem‑solving, attention to detail and organisational abilities.
• Ability to work independently, stay calm under pressure and adapt to evolving processes.
• Reliable home office setup: laptop, noise‑cancelling headset, high‑speed internet with backup and power solution.

Required skills