Remote TikTok Shop Support Representative

About the role

Join TalentPop App as a Remote TikTok Shop Support Representative and help create a smooth shopping experience for customers on TikTok Shop. You will work from home, handling inquiries, orders, and issues while collaborating with internal teams to keep the store running efficiently.

Key responsibilities

• Respond to customer interactions via TikTok Shop, chat, email, or phone with prompt and accurate information.
• Assist with product inquiries, order processing, tracking, returns, and issue resolution.
• Monitor and update product listings, inventory levels, and order status in the TikTok Shop system.
• Collaborate with internal teams to ensure seamless operations and positive customer experiences.
• Stay up‑to‑date on TikTok Shop policies, trends, and tools to optimise store performance.

Required profile

• Excellent English communication skills, both written and spoken.
• At least one year of e‑commerce or customer service experience (TikTok Shop experience preferred).
• Familiarity with order management systems and online store platforms.
• Strong attention to detail, organisational abilities, and a proactive problem‑solving mindset.
• Comfortable working in a fast‑paced, collaborative environment.

Required skills

• TikTok Shop platform
• Order management systems (IMS)

What we offer

• Competitive pay with annual performance‑based increases.
• Paid time off and holiday bonuses.
• Comprehensive health and dental coverage or a monthly health stipend.
• Fully remote work setup – no commuting.
• Opportunities for growth and advancement as the company expands.