Remote TikTok Shop Support Specialist

About the role

We are looking for a detail‑oriented, proactive individual to manage TikTok Shop operations and provide exceptional customer support remotely.

Key responsibilities

• Handle customer interactions via TikTok Shop, chat, email, or phone, delivering prompt and accurate responses.
• Assist with product inquiries, order processing, tracking, returns, and issue resolution.
• Monitor and update product listings, inventory, and order status in the TikTok Shop system.
• Collaborate with internal teams to ensure smooth operations and positive customer experiences.
• Stay informed on TikTok Shop policies, trends, and tools to optimise store performance.

Required profile

• Excellent English communication skills, both written and spoken.
• At least 1 year of e‑commerce or customer‑service experience (TikTok Shop experience preferred).
• Strong attention to detail, organisational skills and a proactive problem‑solving mindset.
• Comfortable working in a fast‑paced, collaborative remote environment.

Required skills

• Familiarity with order management systems (IMS) and online store platforms.

What we offer

• Competitive pay with annual performance‑based increases.
• Paid time off and comprehensive health and dental insurance or a monthly health stipend.
• Holiday bonuses.
• Fully remote work setup – no commuting.
• Opportunities for growth and advancement as the company expands.