Remote TikTok Shop Support Specialist

About the role

We are seeking a detail‑oriented Remote TikTok Shop Support Specialist to join TalentPop App’s e‑commerce team. In this role you will interact with customers across chat, email and phone, ensuring a smooth shopping experience on the TikTok Shop platform.

Key responsibilities

• Respond promptly to customer inquiries via TikTok Shop, chat, email or phone.
• Assist with product questions, order processing, tracking, returns and issue resolution.
• Maintain and update product listings, inventory levels and order status in the TikTok Shop system.
• Collaborate with internal teams to guarantee seamless operations and positive customer experiences.
• Stay up‑to‑date with TikTok Shop policies, trends and tools to optimise store performance.

Required profile

• Excellent written and spoken English communication skills.
• Minimum 1 year of e‑commerce or customer service experience; TikTok Shop experience is a plus.
• Strong attention to detail, organisational ability and a proactive problem‑solving mindset.
• Comfortable working in a fast‑paced, collaborative remote environment.

Required skills

• TikTok Shop platform
• Order management systems (IMS)

What we offer

• Competitive pay with annual performance‑based increases.
• Paid time off and comprehensive health/dental coverage or monthly health stipend.
• Holiday bonuses and a fully remote work setup.
• Opportunities for growth and advancement as the company expands.