Retention Officer – Final Expense (Night Shift)

About the role

PRIME BPO is seeking detail‑oriented, confident, and goal‑driven Retention Officers to join its growing Final Expense campaign. This full‑time, on‑site position works the night shift and focuses on retaining policyholders for final expense insurance.

Key responsibilities

• Handle inbound and outbound retention calls for Final Expense policyholders.
• Identify at‑risk clients and implement effective retention strategies to prevent policy cancellations.
• Build strong relationships with policyholders through empathy, professionalism, and active listening.
• Address customer concerns and objections confidently while reinforcing the value of their coverage.
• Utilize proven retention and closing techniques to maximize policy persistency.
• Meet and exceed daily, weekly, and monthly retention targets.
• Maintain accurate records of customer interactions and outcomes in the CRM system.
• Ensure compliance with campaign guidelines, company policies, and industry regulations.
• Collaborate with supervisors and team members to improve retention performance and customer satisfaction.

Required profile

• Minimum 6 months experience in a Final Expense campaign.
• Excellent verbal communication and active listening skills.
• Strong objection‑handling and negotiation abilities.
• Proven ability to retain customers and perform under pressure.
• Regular students are not eligible to apply.

What we offer

• Competitive basic salary (100K) with uncapped performance bonuses.
• Additional incentives, rewards, and training allowance.
• Medical benefits, gym & salon membership, free meals, coffee & tea.
• 12–16 paid leaves annually.
• Professional growth and career advancement opportunities.