Sales Coordinator – Order & Dispatch Management

About the role

The Sales Coordinator will act as the link between sales, operations, accounts and dispatch teams to ensure orders are processed accurately, stock is available, deliveries are on time and documentation is complete.

Key responsibilities

• Process and verify customer orders, pricing, product codes, and packing before booking in Odoo.
• Coordinate with sales and production/operations to confirm stock availability and realistic delivery dates.
• Track pending orders and dispatches, escalating delays or supply constraints in advance.
• Arrange loading, vehicle scheduling and dispatch documentation with stores and dispatch teams.
• Maintain accurate customer, order, stock and dispatch records in Odoo.
• Prepare quotations, proforma invoices, delivery challans, invoices and dispatch advice as required.
• Check customer credit status and hold or escalate dispatches approaching approved credit limits.
• Generate weekly/monthly sales, dispatch and pending‑order reports and respond to routine customer queries.

Required profile

• 1–3 years experience as a Sales Coordinator, preferably in retail, distribution, FMCG or a high‑volume sales environment.
• Experience in order processing, inventory/stock coordination, dispatch and customer follow‑up.
• Bachelor’s degree in Business, Commerce or a related field.
• Strong coordination and communication abilities with the capacity to manage multiple orders and deadlines.
• Based in Faisalabad and able to work on‑site.
• Good written and spoken Urdu and English.

Required skills

• Microsoft Excel
• ERP systems – preferably Odoo