Sales Development Representative

About the role

We are seeking a motivated Sales Development Representative to join a leading UK transport company operating in Islamabad. The role blends customer support and sales, handling inbound leads, assisting with bookings, and ensuring a smooth transport experience for our clients.

Key responsibilities

• Track and manage leads generated through the website, entering accurate details into the CRM.
• Contact leads by phone, present customized transport solutions, and close sales.
• Provide post‑booking support, handling inquiries, changes, cancellations, and issue resolution.
• Collaborate with the sales team to ensure seamless hand‑over from sales to post‑sales support.
• Maintain detailed records of customer interactions and report on issues promptly.

Required profile

• Previous experience in customer support or sales, preferably in transport, logistics or a related service industry.
• Strong verbal communication skills and ability to engage customers over the phone.
• Familiarity with CRM systems and proven lead‑management capability.
• Customer‑focused mindset with solid problem‑solving and conflict‑resolution abilities.
• Ability to thrive in a fast‑paced environment and willingness to work rotational and night shifts.

Required skills

• CRM