Sales Recovery Manager

About the role

Dany Tameerat is looking for a results-driven Sales Recovery Manager to oversee installment collections and recovery of outstanding customer payments across its real estate projects. The role covers managing assigned receivables, tracking payment commitments, resolving collection issues, keeping CRM records accurate and reaching monthly recovery targets through professional customer engagement.

Key responsibilities

• Manage and execute monthly recovery plans to meet individual, team and project collection targets.
• Monitor outstanding installments, overdue balances, payment schedules and receivables aging across assigned projects.
• Follow up with customers by calls, messages, meetings and written reminders to secure payments.
• Negotiate realistic payment arrangements within approved company policy and obtain documented customer commitments.
• Coordinate with Sales, Finance and Management on payment disputes, documentation gaps and account discrepancies.
• Keep HubSpot CRM and collection records up to date, including follow-up history, commitments and recovery status.
• Identify high-risk and long-overdue accounts, recommend escalation and support recovery through authorized channels.
• Prepare daily follow-up reports, weekly aging analyses, monthly recovery forecasts and collection performance updates for management.
• Maintain professional, transparent and compliant customer relationships.
• Supervise and guide recovery executives where assigned.

Required profile

• Bachelor's degree in Business Administration, Finance, Commerce or a related field.
• 3-5 years of experience in collections, receivables or recovery, preferably in the real estate/property sector.
• Proven ability to recover overdue installments and consistently hit collection targets.
• Strong negotiation, customer handling, conflict resolution and cross-functional coordination skills.

Required skills

• Understanding of installment plans, receivables aging, account reconciliation and payment follow-up.
• CRM experience, preferably HubSpot, and MS Excel for tracking and reporting.
• Analytical, reporting and time-management skills.