Senior After-Sales Technical Manager - Solar Inverters

About the role

Growatt is looking for an experienced and proactive Senior After-Sales Technical Manager to lead and manage after-sales technical support and service operations in the Pakistani market. The role is based in Islamabad and requires strong technical expertise in solar inverters and energy storage systems, proven team management experience, and the ability to drive service quality and customer satisfaction.

Key responsibilities

• Lead and manage the after-sales technical team, covering technical support, troubleshooting, field service and customer issue resolution.
• Provide technical guidance on product diagnosis, system troubleshooting, commissioning, maintenance, replacement and upgrades.
• Own complex technical issues and escalations, coordinate solutions and resolve customer and distributor complaints.
• Organize and deliver technical training for distributors, installers, service partners and internal team members.
• Monitor product quality issues, collect and analyse field feedback and work with HQ R&D, Product and Quality to drive technical improvements.
• Establish and optimise after-sales service processes, technical standards and service performance management.
• Oversee technical documentation such as troubleshooting guidelines, FAQs and service reports.
• Visit key customers, distributors, installers, EPCs and project sites regularly for on-site support.
• Monitor team performance and service activities, report results and improvement recommendations to management and HQ.
• Act as technical liaison between the Pakistan team and HQ.

Required profile

• Bachelor's degree in Electrical Engineering, Power Electronics, Automation or a related technical field.
• At least 7 years of experience in technical service, after-sales service or technical support, preferably in PV, inverter, energy storage or electrical industries.
• Proven experience managing and leading technical or after-sales service teams.
• Strong knowledge of PV systems, solar inverters, hybrid inverters, BESS and electrical systems.
• Ability to handle complex technical issues and escalations independently.
• Experience setting up service processes and managing technical service performance.
• Willingness to travel within Pakistan when required.
• Preferred: extensive experience with solar inverters, BESS, experience with an international solar inverter or renewable energy company, and experience coordinating with overseas HQ teams, particularly in China.

Required skills

• Proficiency in MS Office and technical documentation.
• Good command of written and spoken English.
• Strong communication, problem-solving, analytical and customer relationship management skills.

To apply, interested candidates send their CV by email, stating the position applied for, expected salary, earliest start date and current or preferred base location.