Senior Contact Center Representative

mastercard

Senior 🇬🇧 English

Job description

About the role

Mastercard is seeking a Senior Representative for its Contact Center to drive the customer experience strategy. The role involves handling inquiries, requests and complaints across voice, chat and email, and collaborating with senior resources to ensure prompt resolutions.

Key responsibilities

Provide timely responses to customer inquiries via phone, chat and email.
Assist in resolving issues, escalating complex cases to senior staff.
Coordinate with relevant departments to achieve customer satisfaction.
Support operational and process improvement initiatives with a customer‑centric focus.
Review customer issues, develop resolutions and ensure follow‑up.

Required profile

Result‑oriented, self‑driven and analytical.
Strong interpersonal and communication skills in English and the local language.
Ability to multitask, prioritize and meet deadlines.
Professional written and verbal communication with internal teams and external customers.
Willingness to work rotational shifts and weekends.

Required skills

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec mastercard.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Source : ats:workday

Why are you reporting this job?

Thank you for your report. We will review this job.

Explore further

Salaries, guides and searches in Pakistan.

Salaries by job title

A question about this job?

Ask it here: you will get the full job summary by e-mail, right away.

💬 Chat with us on Telegram

Published 3 months ago

27 views · 0 interested

Share Log in to earn credits by sharing

Boost your chances

Upload your CV — we will match you with relevant openings.

Analyzing your CV...