Senior HubSpot Administrator

About the role

The company needs a single full-time Senior HubSpot Administrator who acts as the main point of contact for HubSpot questions from users across the U.S. and about a dozen international offices. The role covers day-to-day administration, adoption, security, data quality, reporting and integration of the HubSpot CRM across Sales, Marketing and Service Hubs.

Key responsibilities

• Triage and resolve user tickets within agreed service levels, and onboard new users with recurring training across sales, marketing and service teams.
• Write and maintain SOPs and a HubSpot usage guide covering fields, deal stages, pipelines, campaign standards and naming conventions.
• Manage users, teams, seats, permissions, SSO and access, running periodic access reviews and timely deprovisioning.
• Configure Sales Hub (pipelines, deals, quotes, forecasting, lead routing), Marketing Hub (campaigns, forms, segmentation, GDPR/CAN-SPAM/CASL compliance) and Service Hub (tickets, SLAs, knowledge base, portal).
• Build and audit workflows and automations, and own the multi-currency, multi-language and localization configuration for a 40+ country footprint.
• Assess product releases, govern HubSpot's AI enablement, track licenses and seats against budget, and run regular data audits (deduplication, merging, cleanup).
• Enforce data standards, support IT and compliance on privacy, cross-border data handling and retention, and own API keys and third-party app vetting.
• Build dashboards and reports, set reporting standards across regions, and troubleshoot integrations with CargoWise, Microsoft 365/Outlook, the website and the BI tool.
• Own the HubSpot backlog, work with Business Systems, IT and the implementation partner on new builds and rollouts, and test new features.

Required profile

• 3+ years administering HubSpot CRM at enterprise level in a complex, multi-team portal.
• Bachelor's degree or equivalent practical experience.
• Ability to work independently as the sole full-time owner of the platform, with stakeholders across sales, marketing, service, operations and IT.
• Comfortable supporting users across multiple time zones with overlap with U.S. Eastern business hours.
• Excellent written and verbal English and Spanish; additional languages preferred.

Required skills

• Hands-on HubSpot administration of Sales, Marketing and Service Hubs, including workflows, automations, pipelines, custom properties, dashboards and reports.
• Data management: deduplication, imports, segmentation and governance.
• Working knowledge of GDPR and regional marketing-consent requirements.
• Experience training end users and writing documentation for non-technical audiences.
• Preferred: HubSpot certifications, logistics/freight-forwarding experience, CargoWise exposure, SQL or light scripting, and experience with multi-entity portals.