This job is no longer available
This job expired on 02/09/2026. It no longer accepts applications.
Senior Officer - Customer Care Unit
Mashreq · Division de Karachi
Job description
About the role
The Senior Officer in the Customer Care Unit will be responsible for handling customer complaints for Mashreq Pakistan. You will work to acknowledge, investigate, resolve and close complaints while ensuring compliance with regulatory standards and internal policies.
Key responsibilities
- Acknowledge, investigate and resolve customer complaints promptly and professionally.
- Close complaints in accordance with regulatory standards and organizational policies.
- Maintain accurate records of grievance handling and ensure compliance with relevant laws.
- Enhance customer satisfaction and loyalty through effective issue resolution.
- Uphold the bank’s reputation for excellent service and maintain trust among customers and stakeholders.
Required profile
Required skills
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Mashreq
Division de Karachi
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