Senior Relationship Sales Manager

About the role

Join DHL Express Pakistan's Insanely Customer Centric team as a Senior Relationship Sales Manager. You will lead the Relationship Sales business, driving sustainable revenue growth, customer retention and market share gains.

Key responsibilities

• Lead the Relationship Sales business for DHL Express Pakistan, delivering revenue, shipment and profitability targets.
• Develop and execute the national Relationship Sales strategy to achieve country goals.
• Manage Area Sales Managers and their teams, ensuring execution of acquisition, retention and penetration strategies.
• Build and maintain strong relationships with CEOs, business owners and senior decision‑makers.
• Drive acquisition of high‑value customers and competitor accounts through structured sales management.
• Identify opportunities to increase customer penetration and long‑term value across the portfolio.
• Monitor market trends and competitive activities to identify growth opportunities and mitigate risks.
• Ensure disciplined execution of DHL's Global Sales Process with effective pipeline management and forecasting.
• Collaborate with Customer Service, Operations, Finance and other functions to deliver exceptional customer experience.

Required profile

• Bachelor's degree required; MBA or equivalent postgraduate qualification preferred.
• 10+ years of B2B sales and commercial leadership experience in logistics or related solution‑based industries.
• Minimum 5 years leading large sales teams through multiple layers of management.
• Proven track record of delivering revenue growth through acquisition, retention and portfolio expansion.
• Demonstrated ability to engage and influence senior decision‑makers in medium and large organisations.
• Strong experience in leading, coaching and developing high‑performing commercial teams.
• Commercial and financial acumen with experience managing sales performance, forecasts and business plans.
• Excellent communication, negotiation and stakeholder management skills.
• Analytical and problem‑solving capabilities with a data‑driven approach.

What we offer

• Strong career support in an international environment.
• Great culture and colleagues.
• Opportunity to lead one of the largest sales organisations within DHL Express Pakistan.
• Continuous learning and leadership development opportunities.
• Multifaceted benefit programme.