Senior Systems Engineer (Level 2) - Microsoft 365 & Azure

About the role

A Managed Services Provider (MSP) serving international clients is hiring a Senior Systems Engineer (Level 2) in Lahore, working on site. The role covers Microsoft infrastructure, virtualization, backup and cloud environments across several client sites, with rotating shifts from 8pm to 5am. It suits someone with hands-on experience in on-premises and cloud environments, technical leadership and mentoring junior engineers.

Key responsibilities

• Administer Active Directory, Group Policy, Domain Controllers and Windows Server (2008-2022), and Microsoft 365 services such as Exchange Online, SharePoint Online, Teams and OneDrive
• Manage user lifecycles, licensing and permissions, and configure Microsoft Entra ID (Azure AD) including Conditional Access
• Support hybrid environments with Azure and Microsoft 365, including Azure AD Connect and cloud migrations
• Administer VMware ESXi and vCenter, deploy and maintain virtual machines and optimise virtualisation resources
• Implement and manage backup and disaster recovery solutions such as Veeam, and monitor backup jobs
• Perform patch management, vulnerability remediation, system hardening and endpoint security via Intune, Autopilot and MDM/MAM policies
• Troubleshoot incidents, resolve tickets through tools such as ZohoDesk, Jira Service Management or ManageEngine, and take part in root cause analysis
• Maintain infrastructure documentation, follow ITIL-based change and service management, and mentor L1 engineers

Required profile

• 3-8 years of experience in system administration and Microsoft infrastructure management
• Bachelor's or Master's degree in Computer Science, Information Technology or a related field
• Preferred: experience in an MSP environment, with international and multi-tenant clients, and exposure to ITIL service management

Required skills

• Microsoft 365, Windows Server, Active Directory and Group Policy
• Azure AD / Entra ID, Azure AD Connect and Azure cloud services
• VMware ESXi and vCenter
• Microsoft Intune, Autopilot and MDM/MAM
• Backup and disaster recovery (Veeam or equivalent)
• Patch management, conditional access and identity security
• Ticketing and remote management tools