Senior Technical Support Associate
AIO · Islamabad
Job description
About the role
You will join a fast‑moving team focused on agility, continuous learning and teaching others. The role involves being the primary point of contact for restaurant partners across chat, email and phone, ensuring a smooth end‑to‑end customer journey.
Key responsibilities
- Handle customer inquiries via multiple channels, taking ownership from initial contact to case resolution.
- Coordinate between restaurant partners and internal teams in Pakistan, escalating critical technical issues to Tier 2 support.
- Document issues, analyse root causes and produce reports using the AIO Platform.
Required profile
- Bachelor’s degree in any field.
- 2‑3 years of experience in customer or technical support, preferably in the restaurant or hospitality sector.
- Strong English communication skills and high emotional intelligence.
- Familiarity with US cultural sensitivities and experience supporting the US market.
Required skills
- Experience with CRM tools such as Hubspot, Salesforce or Zendesk.
- Ability to work with data analytics, reporting and documentation.
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Published 16 hours ago
Expires 1 month from now
7 views · 0 interested
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AIO
Islamabad
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