Signpost Assistant

About the role

The International Rescue Committee (IRC) is seeking a Signpost Assistant working under the direct supervision of the Signpost Lead. The assistant replies to user comments, messages and queries according to Signpost guidelines and produces content driven by user needs. The role reports to the Signpost Lead and works closely with the Protection Coordinator, the Protection team and the Signpost global team.

Key responsibilities

• Support Signpost activities, including coordination with implementing partners, field visits and information dissemination to improve access to information for vulnerable communities.
• Draft accurate content on civil documentation, social protection programs, protection and safety, and key service options, and share timely information as requested by users.
• Reply to messages and comments on social media channels with the help of the Signpost team and moderation guidelines, engaging users in conversations online.
• Develop detailed, vetted and well-researched answers to user queries.
• Share insights, feedback, cultural awareness and contextual knowledge with the wider team, stay up to date on new information and attend regular trainings.
• Ensure data-protection protocols safeguard the confidentiality of registered people and protect them from protection risks such as violence, discrimination or stigma.
• Ensure the safety and security of documents and assets handed over for the assigned task, and follow the policies and guidelines given during orientation.

Required profile

• Bachelor's degree in social sciences, development studies, public administration, social work, communications or a related field.
• At least 6 months of experience in content writing.
• Fluent, professional-level English and Urdu; spoken, structured and accurate vocabulary in formal conversation.
• Preferred: experience moderating social media platforms, and written and verbal skills in a local language such as Pashto, Punjabi, Saraiki or Sindhi.

Required skills

• Knowledge of social media platforms such as Facebook.
• Proficiency in the Microsoft Office suite (Word, Excel, PowerPoint).
• Attention to detail, strong interpersonal and time-management skills, and ability to work independently and in cross-functional teams.
• Experience with trauma-informed communication approaches is a plus.