Specialist Email Administration

About the role

The Specialist Email Administration role is responsible for day‑to‑day administration, support, security, and governance of the Microsoft 365 environment. The position ensures service availability, security, and operational efficiency across multiple Microsoft 365 services.

Key responsibilities

• Manage user onboarding, modifications, off‑boarding, including account creation, deletion, disabling, and access reviews.
• Administer and track Microsoft 365 licenses, maintain inventory records, and generate usage reports.
• Provide high‑level administration for Microsoft Entra ID, Exchange Online, Teams, Purview, Security, Power Platform, and SharePoint Online.
• Support authentication tasks such as password resets, MFA enrollment, and identity troubleshooting.
• Manage mailboxes, shared mailboxes, distribution groups, permissions, and email flow issues.
• Conduct eDiscovery, Content Search, and PST export activities per retention policies.
• Monitor service health, security alerts, audit logs and escalate issues as needed.
• Develop PowerShell scripts to automate routine tasks and reporting.

Required profile

• Bachelor's degree in IT, Computer Science, or related field.
• Minimum 2 + years of Microsoft 365 administration experience in a large enterprise.
• Strong documentation, reporting, and organizational abilities.

Required skills

• Microsoft 365 Administration (Exchange Online, Teams, Entra ID, Purview, Security)
• SharePoint Online administration (basic)
• PowerShell scripting and automation
• Excel for reporting and record‑keeping
• eDiscovery, Content Search, PST export processes