Strategic Account Manager

About the role

You will be the primary point of contact for UK restaurant partners, driving revenue, optimizing performance and expanding their footprint across a portfolio of virtual food brands. This full‑time, onsite position in Clifton, Karachi is a foundational hire with the opportunity to shape the role as the business scales.

Key responsibilities

• Own day‑to‑day and strategic management of assigned restaurant partner accounts.
• Build and nurture strong relationships with key partner stakeholders.
• Lead weekly performance reviews and implement actionable business improvements.
• Monitor partner sales, identify upsell and cross‑sell opportunities across brands.
• Coordinate with internal Sales, Marketing, Operations and Tech teams to ensure a seamless partner experience.
• Handle partner escalations, refunds and operational challenges promptly.
• Ensure efficient use of logistics to maximise order volume.
• Use data to make recommendations, optimise menus and improve partner performance.
• Represent the Strategic Accounts team in internal meetings and provide insight‑driven feedback.
• Identify and implement innovative process improvements for stronger partner outcomes.

Required profile

• 2+ years of account management experience, preferably in food delivery, FMCG, tech or hospitality.
• Strong understanding of B2B operations and the UK restaurant industry.
• Confidence working with data, performance metrics and dashboards.
• Experience using CRM platforms and Excel/Google Sheets for tracking and reporting.
• Excellent communication, commercial acumen and negotiation skills.
• Proactive, problem‑solving mindset with ability to work under pressure.

Required skills

• CRM platforms
• Microsoft Excel
• Google Sheets
• Data analysis
• Dashboard reporting