Support Intern – Customer Service & Operations

About the role

As a Support Intern at AIO you will be the first friendly point of contact for users, handling inquiries via phone, live chat and other channels while learning the day‑to‑day operations of a modern support team.

Key responsibilities

• Respond to user inquiries across calls, live chat and other support channels promptly and professionally.
• Troubleshoot common product questions and guide users toward solutions.
• Log, tag and track support interactions in the help‑desk system.
• Escalate complex or unresolved issues to the appropriate team members and follow up to closure.
• Maintain and improve support documentation, FAQs and canned responses.
• Perform administrative tasks such as scheduling, data entry, reporting and ticket audits.
• Identify recurring issues and share user feedback to help improve the product.

Required profile

• Strong written and verbal communication skills.
• Patient, empathetic and customer‑first attitude.
• Good organization and attention to detail, able to juggle multiple tasks.
• Reliable, responsive and able to work independently after training.
• Quick learner of new software tools.

Required skills

• Familiarity with help‑desk or ticketing tools such as Zendesk, Intercom or Freshdesk.

What we offer

• Paid internship in a fast‑growing Silicon Valley‑funded startup.
• Hands‑on experience in customer support and operations within the restaurant‑tech SaaS sector.
• Opportunity to contribute to a mission‑driven company revolutionising the US restaurant industry.