Systems Transformation Analyst II

About the role

Motive's GTM Intelligence & Operations team owns the systems, data and governance behind how 2,000 sellers, managers and marketers engage customers worldwide. As a Systems Transformation Analyst II, you will help keep the GTM platforms reliable, usable and well governed. The role suits an experienced individual contributor who manages operational work independently, resolves issues in their area of ownership and coordinates with GTM and technical partners. There is no people management responsibility.

Key responsibilities

• Administer and support Outreach and related GTM workflows, including user access, settings, configuration, troubleshooting and routine operational requests.
• Help maintain reliable Salesforce-Outreach data synchronization by investigating record, ownership, field-mapping and workflow issues, then document findings and coordinate fixes with system owners.
• Triage support requests, identify root causes, communicate status and escalate high-impact or cross-system incidents with evidence and recommended next steps.
• Monitor data quality, usage and operational health, building or maintaining reports and analyses of trends, exceptions, adoption gaps and opportunities to reduce manual work.
• Support governance of user access, roles, permissions, data handling and compliant outbound workflows with system owners and partners.
• Translate stakeholder needs into documented requirements, process maps, test cases and acceptance criteria for system changes.
• Participate in testing and releases, validate changes, keep documentation accurate and guide users through updates.
• Partner with Sales Operations, Sales leaders, Enterprise Systems, IT, Enablement, Legal and others to resolve issues and improve GTM processes.
• Own assigned operational processes or workstreams, track dependencies and follow work through implementation and measurement of results.
• Improve support, data hygiene, platform adoption and the quality of operational reporting.

Required profile

• Typically 3-5+ years of relevant experience, or equivalent practical experience owning complex systems or operational workstreams.
• Hands-on experience administering or supporting a sales engagement platform; Outreach experience strongly preferred, with Salesloft or a comparable platform also relevant.
• Ability to investigate system, workflow or data issues, find root causes and explain conclusions clearly.
• Experience managing operational requests and projects, prioritizing competing needs and communicating status, risks and dependencies.
• Clear written and verbal communication, sound judgment with sensitive data, and collaboration across technical and non-technical teams.
• Detail-oriented, service-minded, able to balance timely user support with durable process improvements.
• Experience documenting business processes, requirements, test plans or system changes.

Required skills

• Working knowledge of Salesforce concepts (records, objects, fields, ownership, reporting, integrations); direct Salesforce administration is a plus.
• Basic understanding of GTM tools such as LinkedIn Sales Navigator, ZoomInfo and LeanData.
• Comfortable with spreadsheets and operational reports; SQL, BI tools or data visualization is a plus.