Team Lead, Cloud Commerce

About the role

The Team Lead – Cloud Commerce will manage end‑to‑end cloud billing processes, ensuring accuracy, efficiency and compliance while collaborating with internal and external stakeholders.

Key responsibilities

• Oversee cloud billing operations, including invoice generation, reconciliation and monitoring using Dynamics 365 CE and Finance & Operations.
• Maintain deep knowledge of cloud service vendors, OEM programs and billing requirements.
• Identify and implement process‑improvement and automation opportunities with IT and development teams.
• Lead, mentor and develop the Cloud Billing team, setting goals and ensuring training for complex scenarios.
• Produce regular billing metrics reports and provide actionable insights to management.

Required profile

• Bachelor’s degree preferred or equivalent experience.
• Proven leadership, analytical and problem‑solving abilities.
• Strong communication and cross‑functional collaboration skills.
• Customer‑service orientation with ability to handle escalations professionally.

Required skills

• Experience with cloud and software billing processes.
• Proficiency in Dynamics 365, Customer Engagement and Finance & Operations.
• Familiarity with accounting, financial regulations and internal controls.
• Ability to drive automation and process improvements.

What we offer

• Comprehensive benefits package including life insurance, optional health insurance, EOBI and voluntary pension scheme.
• Additional perks such as complimentary meals and access to an in‑house gym.
• Inclusive, diverse workplace with equal‑opportunity policies.