Team Leader KYC CDD

About the role

Habib Bank Limited is looking for a Team Leader for its KYC CDD unit in Karachi. The role helps manage a sustainable and scalable KYC CDD unit by monitoring team activities against assigned roles and responsibilities, and provides oversight of KYC CDD processes and activities.

Key responsibilities

• Monitor team activities and drive operational efficiency and customer data integrity in line with internal policies and procedures.
• Provide training, operational expertise and guidance to client acquisition and onboarding teams on KYC CDD processes, in coordination with Compliance.
• Carry out independent quality assurance of the team's day-to-day activities, escalate gaps with remedial action plans to the reporting line, and follow up issues with stakeholders from front and back office.
• Help drive periodic reviews and work with all stakeholders.
• Assist in setting up unit SOPs, system and reporting enhancements, prepare business requirement documents, run UATs and give feedback on training modules to the Learning and Development team.
• Lead and develop the team through communication, performance management and development plans, and promote an inclusive environment reflecting the bank's values.

Required profile

• Master's degree (the listing also notes a Bachelor Honours level).
• Sound understanding of KYC/CDD regulations and related processes and policies.