Technical Customer Service Representative (Gorgias)

About the role

TalentPop is seeking a senior‑level Technical Customer Service Representative to provide high‑quality support for e‑commerce brands using the Gorgias platform. This fully remote, full‑time position offers an immediate start for qualified candidates.

Key responsibilities

• Deliver high‑level technical support via Gorgias CRM (email, chat, and troubleshooting).
• Analyze support data and propose improvements to the customer experience.
• Own ticket resolution from start to finish with urgency and accountability.
• Monitor backlogs and ensure timely resolution of all queries.
• Communicate clearly and professionally to support customer success.

Required profile

• Minimum 1 year hands‑on experience with Gorgias CRM (required).
• At least 1 year in technical support or troubleshooting roles.
• Exceptional written and spoken English communication skills.
• Strong problem‑solving abilities and comfort navigating CRMs.
• Highly motivated, intellectually curious, and resourceful.
• Experience in e‑commerce or SaaS support is a strong plus.

Required skills

• Gorgias CRM

What we offer

• Project bonus opportunities and annual salary increase.
• Permanent remote setup with long‑term stability.
• PTO and paid holidays.
• Health and dental coverage or a health stipend, depending on location.
• Career path options such as Team Lead, Trainer, and more.
• Fast‑growing company with collaborative, values‑driven culture.
• High‑level training and support from a global team.
• Opportunity to work with top‑tier e‑commerce brands.