Technical Customer Service Representative (Gorgias)

About the role

We are looking for a senior‑level Technical Customer Service Representative to join TalentPop’s remote support team. You will work with global e‑commerce brands, handling technical inquiries through the Gorgias CRM platform.

Key responsibilities

• Provide high‑level technical support via email, chat and troubleshooting using Gorgias.
• Analyze support data and suggest improvements to the customer experience.
• Own ticket resolution from start to finish, ensuring timely closure.
• Monitor backlogs and prioritize queries to maintain service standards.
• Communicate clearly and professionally to support customer success.

Required profile

• At least 1 year of hands‑on experience with Gorgias CRM.
• 1 + year in technical support or troubleshooting roles.
• Excellent written and spoken English.
• Strong problem‑solving attitude and curiosity.
• Experience in e‑commerce or SaaS support is a plus.

Required skills

• Gorgias CRM

What we offer

• Project‑based bonuses and annual salary increases.
• Permanent remote work with long‑term stability.
• PTO, paid holidays and health/dental coverage or stipend.
• Career progression to Team Lead, Trainer and other roles.