Technical Service Specialist

About the role

The Technical Service Specialist provides first‑line support for laboratory equipment, ensuring timely maintenance, upgrades and installations. The role focuses on delivering high customer satisfaction while meeting service performance targets.

Key responsibilities

• Deliver first‑line service interventions that typically require less than four hours of labor.
• Plan, schedule and execute preventive and predictive maintenance activities (PM/PdM).
• Perform and document hardware and software updates (Technical Service Bulletins).
• Assist with the installation and de‑installation of instruments.
• Monitor service key performance indicators and contribute to district profitability.

Required profile

• Bachelor’s degree, preferably in Biomedical, Electrical or Mechanical Engineering.
• 4‑5 years of relevant experience in field service or technical support.
• Proven track record with management and customer references.
• Strong customer engagement skills, especially with laboratory staff.
• Ability to identify issues and drive their resolution.
• Excellent verbal and written communication abilities.

Required skills

• Hardware and software update procedures (TSBs).
• Use of analytical tools and software for troubleshooting.
• Proficiency with word processing, spreadsheet and database management applications.