Technical Support Analyst

About the role

BrainXero is seeking a Technical Support Analyst to be the first point of contact for clients needing assistance with its technology solutions. You will work closely with agile development teams, helping to diagnose, document, and resolve issues while ensuring a smooth client experience.

Key responsibilities

• Act as the initial contact for client support requests, classify and prioritize tickets.
• Distribute service disruption, outage, and maintenance notifications to clients.
• Analyze systems to understand, document, and resolve technical issues.
• Collaborate with technical business analysts to address bugs and propose system enhancements.
• Document cases, expected results, and resolution steps for future reference.

Required profile

• Proven experience in Level‑1 support environments.
• Familiarity with ticketing systems and agile team workflows.
• Strong communication and listening skills, able to translate complex issues into clear steps.
• Patience and diplomacy when coaching clients.
• Effective time‑management and ability to prioritize competing demands.

Required skills

• Postman or similar API testing platform.
• Understanding of RESTful APIs and how to test them.
• Experience with ticketing systems.
• Agile methodology experience.

What we offer

• Opportunity to work with expert developers and cutting‑edge technology.
• Supportive culture with competitive remuneration.
• Clear career progression pathways.