Technical Support Associate

About the role

We are looking for a Technical Support Associate to join our team supporting Howmuch POS and Foodnerd solutions. You will ensure that hardware, software and network components run smoothly for our retail and restaurant customers.

Key responsibilities

• Set up hardware, install and configure software and drivers.
• Maintain and repair technological equipment such as routers and peripheral devices.
• Install and manage LAN/WAN networks, servers, IP addresses and related components.
• Perform regular system upgrades and apply patches.
• Troubleshoot system failures or bugs and provide timely resolutions.
• Conduct maintenance sessions to identify and fix inefficiencies.
• Provide technical support to users and train them on proper computer usage.
• Assist in closing new business deals by coordinating requirements and integrating contracts.

Required profile

• Proven experience as a computer technician or in a similar technical support role.
• Strong knowledge of computer systems, IT components and internet security principles.
• Excellent troubleshooting, organization and time‑management abilities.
• Effective verbal and written communication skills.
• Relevant certifications such as CompTIA A+ are a plus.

Required skills

• Hardware setup and installation
• Software and driver configuration
• Router maintenance and repair
• LAN/WAN network installation
• Server and IP address management
• System upgrades and patching
• Troubleshooting of hardware and software issues
• HubSpot CRM usage

What we offer

• Competitive commission structures and bonuses
• Opportunities for accelerated learning and career growth