Technical Support Engineer

About the role

The Technical Support Engineer will join ZKTeco Pakistan’s Lahore office to provide on‑site technical assistance for the company’s biometric and security solutions. This full‑time position focuses on diagnosing issues, analysing problems and ensuring customers receive prompt, high‑quality support.

Key responsibilities

• Deliver first‑line technical support for hardware and software related to smart entrance and identity authentication systems.
• Troubleshoot and resolve technical incidents reported by customers, documenting each case.
• Analyse root causes of recurring problems and propose corrective actions.
• Maintain clear communication with clients, providing status updates and guidance.
• Collaborate with internal teams to escalated issues and share knowledge.

Required profile

• Bachelor’s degree in Electrical/Electronics Engineering or a related field.
• 1‑2 years of experience in technical support or a similar role.
• Strong analytical mindset and ability to work effectively in a team.
• Excellent written and verbal communication skills.
• Experience in the biometric or security industry is a plus.

Required skills

• Technical support and troubleshooting.
• Understanding of biometric recognition systems.