Technical Support Engineer (Java) - L3 Production Support

About the role

Persivia / Soliton Technologies, a global leader in AI-driven population health and chronic care management, is looking for a Technical Support Engineer (Java) with a strong Site Reliability Engineering (SRE) mindset. The role provides L3 production support for large-scale, distributed systems in a rotational afternoon/evening multi-shift environment, covering incident management, system reliability, observability, root cause analysis and automation.

Key responsibilities

• Provide L3 production support and own and resolve P1/P2 incidents within defined SLAs
• Take part in on-call rotations and incident bridges
• Perform root cause analysis and implement permanent fixes
• Debug and enhance Java applications and microservices, and develop hotfixes, patches and configuration changes
• Improve system reliability, availability, performance and scalability
• Reduce operational toil through automation and tooling
• Design and maintain monitoring, alerting and dashboards; analyze logs, metrics and distributed traces
• Create and maintain runbooks, SOPs and incident playbooks, and contribute to blameless post-incident reviews

Required profile

• Bachelor's degree in Computer Science, Software Engineering or equivalent experience
• 2-5 years of experience in Java development, production support, SRE or DevOps roles
• Willingness to work in a rotational afternoon/evening shift model and on-call schedules
• Ability to handle high-pressure production incidents

Required skills

• Java (8+), Spring, Spring Boot, microservices, REST APIs, multithreading and JVM tuning
• Databases: SQL, MongoDB, ClickHouse
• Observability: ELK, Splunk; monitoring: Prometheus, Grafana, Datadog, New Relic; distributed tracing: OpenTelemetry, Jaeger, Zipkin
• Nice to have: AWS, Azure, GCP, Docker, Kubernetes, Jenkins, GitHub Actions, GitLab CI, Terraform, Helm, SRE concepts (SLIs, SLOs, error budgets)

What we offer

• Market competitive salary plus other perks and benefits
• Work on HealthTech solutions with international teams and large-scale data platforms
• Collaborative work environment and continuous learning opportunities