Technical Support Executive

About the role

We are looking for a proactive, customer‑focused Technical Support Executive to assist users of our CMS platform for website creation. The role involves providing timely technical assistance, troubleshooting issues, and ensuring a smooth, positive experience for our customers.

Key responsibilities

• Provide technical assistance and support to users via email regarding the CMS platform.
• Diagnose and troubleshoot technical issues, guiding users through step‑by‑step solutions.
• Escalate complex issues to relevant teams when necessary.
• Assist users with website setup, configuration, customization, and feature integration.
• Collaborate with Development and Product Management teams to resolve user concerns.
• Ensure timely follow‑ups and maintain high customer satisfaction.
• Take ownership of user issues and see them through to resolution.

Required profile

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Prior experience in a technical support role, preferably in software or web development.
• Basic to intermediate knowledge of HTML, CSS, and JavaScript.
• Familiarity with CMS or website builders such as WordPress or Wix.
• Strong problem‑solving skills with a customer‑first mindset.
• Excellent written and verbal communication abilities.
• Ability to explain technical concepts to non‑technical users.
• Comfortable working in a fast‑paced environment and adapting to changing priorities.

Required skills

• HTML
• CSS
• JavaScript
• WordPress
• Wix

What we offer

• Full‑time onsite position at GITMIT Co‑Working Space, Gulberg III.
• Shift timing: 6:00 PM – 3:00 AM (PKT), 9 hours per day, 5 days a week.
• Salary up to PKR 100,000 per month.