Technical Support Executive
ChatPandas · Lahore
Job description
About the role
We are looking for a proactive, customer‑focused Technical Support Executive to assist users of our CMS platform for website creation. The role involves providing timely technical assistance, troubleshooting issues, and ensuring a smooth, positive experience for our users.
Key responsibilities
- Provide technical assistance and support to users via email regarding the CMS platform.
- Diagnose and troubleshoot technical issues, guiding users through step‑by‑step solutions.
- Assist users with website setup, configuration, customization, and feature integration.
- Escalate complex issues to relevant teams and collaborate with Development and Product Management.
- Maintain high customer satisfaction through timely follow‑ups and ownership of user issues.
Required profile
- Bachelor's degree in Computer Science, IT, or related field, or equivalent experience.
- Prior experience in a technical support role, preferably in software or web development.
- Basic to intermediate knowledge of HTML, CSS, and JavaScript.
- Familiarity with CMS or website builders such as WordPress or Wix.
Required skills
- HTML
- CSS
- JavaScript
- WordPress
- Wix
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Published 19 hours ago
Expires 1 month from now
2 views · 0 interested
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ChatPandas
Lahore