Technical Support Specialist

About the role

KeyMik is looking for a customer‑focused Technical Support Specialist to deliver high‑quality assistance to users, creators, affiliates, and internal teams. You will troubleshoot platform issues, resolve technical inquiries, and work closely with engineering to ensure a smooth user experience.

Key responsibilities

• Provide first‑line support via email, chat, and ticketing systems.
• Troubleshoot account, login, payment, and platform problems.
• Escalate complex issues to engineering and document bugs or feature requests.
• Maintain accurate support tickets and customer records.
• Assist users with onboarding and platform navigation.
• Create and update help‑center articles, FAQs, and documentation.
• Test new features before release and verify bug fixes.
• Monitor support metrics, response times, and recommend process improvements.

Required profile

• 2+ years of experience in technical support, help desk, or customer support.
• Bachelor’s degree in Computer Science or a related field.
• Excellent written and spoken English.
• Strong organizational and time‑management abilities.
• Ability to work independently in a fast‑paced startup environment.

Required skills

• Experience with ticketing systems such as Zendesk, Freshdesk, Jira, or Intercom.
• Basic understanding of web applications, browsers, and SaaS platforms.

What we offer

• Full‑time remote position (preferred candidates in Pakistan).
• Competitive salary of $300–$500 USD per month, based on experience.
• Opportunity to work closely with product and engineering teams.