Training Coordinator

About the role

We are seeking a detail‑oriented and proactive Training Coordinator to support the design, execution, and continuous optimization of training programs across Mayatax. The role works closely with department managers, SMEs, and leadership to build comprehensive training modules, track learning progress, and drive employee enablement for our US‑based clients.

Key responsibilities

• Conduct company‑wide Training Needs Analysis (TNA) to identify skill gaps, process bottlenecks, and emerging learning needs within financial and BPO operations.
• Manage and administer the Learning Management System (LMS), including course upload, platform configuration, user provisioning, learning path mapping, and technical troubleshooting.
• Track industry trends, regulatory changes, and technical updates in US accounting, tax practices, and BPO workflows to keep learning content current.
• Collaborate with technical leads and SMEs to translate complex financial software workflows (e.g., Canopy, ProConnect, Xero, Gusto) into engaging LMS modules and guides.
• Monitor, audit, and report on employee learning progress, completion rates, and post‑training assessment scores using LMS analytics and custom dashboards.
• Evaluate post‑training operational performance with team managers to assess ROI and continuously refine training content.
• Oversee mandatory compliance and governance training, ensuring timely completion of data security, identity management, and tax standards training.

Required profile

• Bachelor’s degree in Human Resources, Business Information Systems, Business Administration, or a related field.
• 1–2 years of experience as a Training Coordinator, LMS Administrator, or L&D Specialist in a BPO, Shared Services, or Financial Services environment.
• Strong understanding of BPO operational dynamics, client service delivery SLAs, and financial/accounting workflow ecosystems.
• Hands‑on experience administering LMS platforms (e.g., Moodle, TalentLMS, Canvas, Absorb).
• Proven ability to conduct structured Training Needs Analyses and design skill‑matrix assessments.
• Excellent written and verbal communication skills with strong presentation and cross‑departmental coordination capabilities.

Required skills

• Moodle
• TalentLMS
• Canvas
• Absorb
• Microsoft Excel
• Google Sheets
• QuickBooks
• Xero
• Gusto
• Canopy
• ProConnect