Umrah Consultant

About the role

IDEAL FLIGHTS LTD is seeking an enthusiastic Umrah Consultant to join its on‑site team in Sargodha. You will guide clients through every step of their Umrah journey, ensuring a smooth, culturally sensitive experience from initial consultation to post‑travel follow‑up.

Key responsibilities

• Provide in‑person and phone consultations, explaining visa requirements, documentation, and current regulations.
• Design personalized itineraries, select appropriate packages, and book flights, hotels, and ground transport.
• Prepare accurate quotations, confirm reservations, and maintain detailed booking records.
• Coordinate with airlines, hotels, and partner agencies to resolve any issues before and during travel.
• Deliver courteous, culturally aware customer service, including occasional evening or weekend work during peak seasons.

Required profile

• Strong customer‑service and interpersonal abilities.
• Proficiency in travel planning, itinerary creation, and booking processes.
• Knowledge of Umrah procedures, visa documentation, and basic rituals.
• Fluent English; Urdu or Arabic is a plus.
• Excellent organizational and time‑management skills.
• Comfort using reservation systems, office software, and digital communication tools.
• Previous travel or pilgrimage experience preferred but not mandatory.

Required skills

• Reservation systems
• Office software (e.g., MS Office)
• Digital communication tools

What we offer

• Opportunity to work with a reputable international travel company.
• Professional development in the niche Umrah travel sector.
• Collaborative, culturally diverse work environment.