US Client Support Executive

About the role

ABS International is hiring a US Client Support Executive for its customer operations team at its Gulshan-e-Iqbal office in Karachi. The company has run US-facing operations from Karachi since 2009 and describes itself as a direct US principal owning its brands and operations. The position is permanent and fully on-site.

Key responsibilities

• Handle inbound calls from existing US-based customers, answering questions and resolving concerns.
• Ensure every interaction is handled professionally and with care.
• Receive full training before going live; performance is measured by the quality of customer interactions, not by sales targets.

Required profile

• Good spoken and written English, as you will talk to US customers every shift.
• Patient, calm and genuinely good with people.
• Customer service or BPO experience is preferred; freshers with strong English are welcome.
• Professional attitude and reliable attendance.

What we offer

• Base salary of PKR 40,000 - 45,000 per month, plus a monthly attendance allowance of PKR 3,000.
• Monthly performance incentive based on individual output.
• 15 days fully paid annual leave and a provident fund.
• Fixed shift, no rotation, Monday to Saturday, 6 days a week: either 6:00 PM - 2:00 AM or 7:00 PM - 3:00 AM.