Verifier

About the role

The Verifier is responsible for confirming and validating information collected through calls and other customer interactions to ensure accuracy and compliance with campaign requirements. This full‑time, on‑site position supports the contact‑center team in Rawalpindi.

Key responsibilities

• Review customer records and cross‑check details against defined standards.
• Update internal systems with verified data and maintain organized documentation.
• Communicate with customers or internal teams to clarify missing or inconsistent information.
• Follow set workflows, quality guidelines, and daily performance targets.
• Collaborate with supervisors and agents to resolve discrepancies and improve verification processes.

Required profile

• Strong data verification and documentation skills with high attention to detail.
• Effective communication skills for clear, professional interaction with customers and internal teams.
• Basic computer literacy, including experience with CRM tools, spreadsheets, and call‑center software.
• Ability to follow structured processes, meet daily targets, and manage time efficiently in a fast‑paced environment.
• Customer‑service mindset, patience, and professionalism when handling inquiries.
• Prior experience in a BPO, contact centre, or verification‑focused role is an advantage.
• Minimum high school diploma; additional education in business, IT, or related fields is a plus.
• Willingness to work on‑site in Rawalpindi and align with shift schedules as required.

Required skills

• CRM tools
• Spreadsheets
• Call‑center software