WhatsApp Sales and Customer Support Specialist
Recruit AI · Faisalabad
Job description
About the role
The WhatsApp Sales and Customer Support Specialist will strengthen customer relationships and drive sales for Zero Degree Apparels through WhatsApp Business and CRM tools. You will handle inquiries, process orders, and resolve issues in a fast‑paced online chat environment.
Key responsibilities
- Respond promptly to customer inquiries via WhatsApp, providing clear information and assistance.
- Assist customers in placing orders and use consultative selling techniques to promote sales.
- Manage complaints, returns and exchanges according to company policies.
- Track and organize interactions and sales data using WhatsApp Business Management tools.
- Maintain accurate records in CRM software for follow‑ups and reporting.
- Handle multiple chat sessions simultaneously while ensuring high‑quality service.
- Collaborate with internal teams to improve support processes and provide feedback on common issues.
- Achieve individual sales targets and customer satisfaction goals.
Required skills
- WhatsApp Business Management tools
- Customer Relationship Management (CRM) software
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Published 3 hours ago
Expires 1 month from now
1 views · 0 interested
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Recruit AI
Faisalabad