Account Director – Client Services

About the role

The Account Director – Client Services will lead client relationships, drive account growth, and ensure flawless execution of daily client servicing operations. This strategic role requires strong communication, deep marketing knowledge, and a passion for delivering exceptional service.

Key responsibilities

• Serve as the primary point of contact for key client accounts, building trust‑based relationships.
• Develop strategic account plans aligned with client business objectives.
• Oversee operational delivery, ensuring timelines, quality standards, and seamless execution.
• Collaborate with creative, design, web, and production teams to deliver integrated marketing solutions.
• Act as client advocate within the organization, conveying feedback and championing solutions.
• Monitor KPIs and account health, proactively addressing issues.
• Identify and pursue organic growth, upselling, cross‑selling, and new business opportunities.
• Lead strategic, campaign‑level, and tactical planning and reporting.
• Negotiate contract renewals to maximize revenue while maintaining strong relationships.
• Develop accurate revenue forecasts and track progress against targets.
• Stay updated on industry trends, competitive landscape, and emerging client needs.

Required profile

• Bachelor’s degree in Marketing, Communications, Business or a related field.
• 6‑7 years of experience, preferably within a digital agency.
• Excellent verbal and written communication skills.
• Creative thinking and strong problem‑solving abilities.
• Strong organizational and time‑management capabilities.
• Ability to work both independently and collaboratively in a fast‑paced environment.
• Eagerness to learn and grow.

Required skills

• Proficient understanding of social media platforms and best practices.
• Familiarity with social media and AI tools.
• Proficiency in Microsoft Office Suite.