Customer Services Representative

About the role

Tetra Pak in Lahore is looking for a Customer Services Representative to manage order management, design administration, invoicing, claim handling, logistics and after‑sales support, ensuring end‑to‑end supply‑chain integrity for packaging materials.

Key responsibilities

• Secure end‑to‑end supply chain integrity of packaging material, covering order management, design administration, invoicing, claim handling, logistics and after‑sales support.
• Align Tetra Pak’s value proposition with customers’ business strategies to improve service levels and foster loyalty.
• Collaborate with internal stakeholders (Planning, Production, Procurement, Logistics, QA, Sales, Supply Chain) across multiple markets.
• Understand market‑specific supply‑chain needs and continuously enhance service performance.
• Identify and drive continuous‑improvement projects to boost productivity.
• Maintain and update the central repository of customer documentation, ensuring timely availability.
• Communicate documentation updates to markets and customers.
• Propose enhancements to the repository database in line with evolving organisational and market requirements.

Required profile

• 2–3 years of operational experience in order management, supply chain or related fields.
• Bachelor’s degree in Engineering, Business Administration or equivalent; Master’s degree is a plus.
• Strong stakeholder management and task‑prioritisation abilities.
• Excellent written and verbal English communication.
• Ability to work effectively across cultures and remotely.

Required skills

• Proficiency with analytical and data‑visualisation tools such as Power BI and Power Apps.
• Experience with automation platforms like Microsoft Flow / Power Automate (a plus).
• Familiarity with shipping documents, supply‑chain and customs processes (a plus).
• Ability to develop in‑house digital tools (a plus).

What we offer

• Diverse challenges with development and training opportunities in a global environment.
• Innovative culture driven by industry experts delivering visible results.
• Commitment to equal opportunity and an inclusive workplace.