Implementation Consultant – Mid Market

About the role

The Implementation Consultant – Mid Market will own the onboarding journey for Motive’s larger customers, guiding them through hardware, software and AI‑driven platform setup to ensure rapid adoption and long‑term satisfaction.

Key responsibilities

• Serve as the primary point of contact for new mid‑market customers during the implementation phase.
• Lead hardware and software configuration, system training and initial setup to achieve timely activation.
• Monitor customer progress, usage metrics and adoption milestones, intervening when needed.
• Collaborate with support, engineering, sales, product management and finance teams to resolve complex issues.
• Handle a high volume of phone and email inquiries while maintaining professional communication.
• Build customer loyalty by delivering exceptional service and demonstrating product value.

Required profile

• 3+ years of experience in a customer‑facing role such as sales or support.
• Proficiency with Salesforce and ability to use data to shape engagement plans.
• Strong understanding of what success looks like for customers and for Motive.
• Excellent listening, problem‑solving, written and verbal communication skills.
• Demonstrated ability to manage multiple responsibilities with high attention to detail.
• Experience with documentation, data analysis, reporting, SQL and fintech/spend‑management technology is a plus.

Required skills

• Salesforce
• SQL
• Data analysis
• Reporting