IT Support Specialist – Remote

About the role

We are seeking a proactive IT Support Specialist to deliver remote technical assistance to end‑users worldwide. The role focuses on troubleshooting hardware, software, and network issues, ensuring smooth daily operations for a global information services leader.

Key responsibilities

• Diagnose and resolve hardware, software, and network problems via remote support tools.
• Configure, deploy, and maintain laptops, desktops, and mobile devices.
• Prioritize and address service‑desk tickets in line with defined SLAs.
• Document support activities and solutions accurately in the ticketing system.
• Collaborate with cross‑functional teams to identify and remediate recurring technical issues.

Required profile

• Minimum of 2 years experience in IT support, help desk, or technical support roles.
• Strong problem‑solving abilities and capacity to explain technical concepts to non‑technical users.
• Excellent written and verbal communication skills.

Required skills

• Proficiency with Windows operating system.
• Proficiency with macOS operating system.
• Experience using remote desktop tools such as TeamViewer or AnyDesk.

What we offer

• Contract position with flexible, fully remote work.
• Competitive hourly rate ranging from $30 to $55.
• Opportunity to work with a global leader in information services.